Refund policy

We want you to receive your order in perfect condition. We do not accept returns or refunds. However, if you receive an item that is damaged, defective, or incorrect, we may offer an exchange.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it. If your item arrives damaged, defective, or you receive the wrong item, contact us at testainstruments@gmail.com as soon as possible.

To request an exchange, you must provide clear photo/video proof of the issue, along with your order number or proof of purchase. We may request additional information or images to verify the issue.

Once we review and approve your request, we will provide instructions for returning the affected item and arranging the exchange.

Exchange Conditions

• Exchanges are available only for items that are damaged, defective, or incorrectly delivered.

• The issue must be reported promptly after receiving the order.

• Proof of the damage, defect, or incorrect item is required.

• The original order details or proof of purchase must be provided.

• Exchanges are subject to verification and approval.

• Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for exchange.

No Returns or Refunds

All sales are final. We do not accept returns or provide refunds for change of mind, incorrect selection, or any other reason unrelated to a verified damaged, defective, or incorrectly delivered item.

If you have any questions regarding our exchange policy, please contact us at testainstruments@gmail.com.